1. Who this policy covers
This policy describes how Green Innova handles personal information collected through www.green-innova.com and related enquiries. Green Innova is responsible for the information it collects through this website. Contact details are provided below.
2. Information collected
- Contact enquiries: your name, email address, phone number, and the details you submit about your enquiry.
- Solar calculator and quotations: your name and contact details, project location, property category, electricity bill or consumption, subsidy selection where provided, calculated system details, and selected quotation plan.
- Newsletter: your email address and subscription details when you subscribe.
- Academy and service enquiries: your selected course or service, name, email, phone number, professional background where requested, and enquiry details.
- Chat and communications: messages and information you choose to share through website chat, email, phone, or WhatsApp.
- Technical information: information associated with website access, such as IP address, browser, device, pages visited, and usage events, through hosting logs and analytics tools.
Please avoid including passwords, payment card details, identity documents, or sensitive personal information in general enquiries or chat.
3. How information is used
Information is used to respond to enquiries, prepare and follow up on estimates, discuss projects or training, manage requested communications, operate and secure the website, understand website usage, and meet applicable legal obligations.
Depending on the activity, processing may be necessary to take steps you request before a contract, perform an agreement, comply with law, or pursue legitimate business interests where permitted and balanced against your rights. Where consent is required, including for relevant marketing or tracking activities, that consent is the basis for processing and may be withdrawn.
4. Cookies and external tools
The website includes Google Analytics and Google Tag Manager. Analytics may use cookies and similar technologies to measure visits and interactions. Tag Manager manages website tags; the information collected depends on the tags configured. Essential cookies may also support security and website functions.
You can manage or delete cookies through your browser settings; blocking them may affect some features. Google also provides information about data use on partner websites and an Analytics opt-out browser add-on.
External services used by the website include fonts, content delivery networks, and links or embeds from other providers. Your browser may send technical information to these providers. Opening WhatsApp or social media links also subjects your interactions to the provider's privacy policy.
5. Sharing and international processing
Information may be accessed by authorised personnel and service providers supporting hosting, website operation, analytics, and communications, where needed for those activities. It may also be disclosed where required by law or necessary to establish or protect legal rights.
Some providers may process information outside Bahrain. International transfers are subject to applicable data protection requirements and safeguards. Contact us for information about providers or transfers relevant to your enquiry.
6. Retention and security
Retention depends on the purpose of the record, ongoing enquiries or contracts, and applicable legal, accounting, or dispute requirements. Information that is no longer needed should be deleted or anonymised. Contact us for the retention details applicable to your records.
No website, transmission method, or storage system is completely secure. Please contact us if you believe personal information submitted to Green Innova has been misused.
7. Your choices and rights
Subject to applicable law, including Bahrain's Personal Data Protection Law, you may request access to your personal information, correction of inaccurate information, or blocking or deletion where the relevant conditions apply. You may also object to processing or withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of earlier processing.
To stop newsletter or promotional communications, email us with the subject “Unsubscribe” and identify the email address or phone number concerned. To request deletion, follow our Data Deletion instructions. We may need proportionate information to verify your identity before acting on a request.
You may raise concerns with us or complain to Bahrain's Personal Data Protection Authority.
8. Children and policy updates
The website is intended for people seeking business, property, energy, or training information. Children should not submit personal information without a parent or guardian's involvement. If you believe a child has submitted information that should be removed, contact us.
Updates to this policy will be posted here with a revised date.
Contact Green Innova
For questions about this page or your personal information, email info@green-innova.com, call +973 1760 0334, or write to Office 850, Road 425, Block 404, Sanabis, Kingdom of Bahrain.